Help & Legal
How can we help?
Guides, answers and the policies behind Kelu, for customers and riders alike. Pick a topic below.
For everyone
How to use Kelu, and what we're about.
Legal
The terms and policies that govern using Kelu.
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Terms of Service
The rules for using Kelu as a customer, including fares and prohibited items.
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Privacy Policy
How we collect, use and protect your data, in line with the NDPA 2023.
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Cookie Policy
Cookies on our site and the app technologies we use, and how to manage them.
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Rider Agreement
The terms for riders delivering with Kelu, including verification and payouts.
Need a hand?
Our team is happy to help with bookings, payments, accounts or anything else.